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Walmart Phones Return Policy (All You Need to Know)

If you're looking for one of the best places to get a new phone, go no further than Walmart. However, what options do you have if you purchase a phone from Walmart that turns out to be defective? Find out below about Walmart phone return policy.

If you purchase a phone from Walmart and are unhappy with it, you may return it and get a complete refund. However, the phone must be in brand-new condition and fully functional for Walmart to allow the return. Walmart will refund through the same payment method used to purchase the phone.

In this article, you will learn more about how long Walmart gives you to return a phone, whether you need a receipt to return a phone to Walmart if Walmart sells different types of phones and more.

What Is Walmart Phones Return Policy?

What You Need to Know Before Returning Your Phone to Walmart

You can return your phone within 14 days; however, any prepaid phone minutes, cards, or PINs are non-refundable. Returning a contract phone may be more complex than returning an unlocked phone. You will have thirty days from the date of purchase to return your device, but for it to be eligible, the phone must fulfill a few standards.

You will need the first copy of the receipts, the Original package, and the phone's gadgets, such as the earphones and chargers. Lastly, the phone should be in good shape; that is, it should have no hardware damage or cracks. If a customer wants to return their phone to Walmart, the phone must include all of the accessories you bought with the phone.

How Long Does Walmart Give You to Return a Phone?

Walmart has a strict return policy concerning mobile devices. At Walmart, you may return a mobile phone for a full refund within 14 days after the purchase or delivery date. Walmart requires the mobile device you intend to return should be in its original packaging. There are, however, regulations in place if you have a broken phone or opened packaging.

Does Walmart Accept Returns for Damaged Cell Phones?

Does Walmart Accept Returns for Damaged Cell Phones

Walmart does not accept returns for damaged or otherwise imperfect cell phones. However, if your phone has water damage or a broken screen, and you have Walmart's protection plan, you may get your money back.

Walmart will accept returns on broken or faulty mobile phones purchased online within 14 days of receipt. The only drawback is that returning an Internet mobile phone purchase can only be done via mail.

Does Walmart Accept Returns for Opened Cell Phones?

Regarding mobile phones, Walmart has a different return policy than other electronics like televisions or toys. You must return the original box if you want to replace your unlocked, used, or otherwise tampered-with phone with a different model. Walmart's ‘Exchange-Only Items list includes opened and used mobile phones.

What Is Walmart's Policy on iPhone Returns?

What Is Walmart's Policy on iPhone Returns

All mobile phones purchased from Walmart, including the iPhone, are subject to the same return policy. If you're bringing in an Apple iPhone, you'll also need the original packaging, adaptor, cord, and user guide.

To What Degree Does Walmart Allow the Return of Prepaid Phones?

You will get a full refund if you return your prepaid or contract phone to Walmart before 14 days of purchase. You may return prepaid phone cards and SIM cards for a full refund; however, you cannot return a contract phone (sometimes called a postpaid phone).

Contract phones, for instance, may have return policies that are more stringent than usual. At Walmart, SIM and prepaid phone cards are non-returnable, non-refundable, and non-replaceable.

Do You Need A Receipt to Return a Cell Phone to Walmart?

If you're not completely satisfied with your purchase within 90 days, you can return it to any Walmart location. You'll need to produce your receipt for the mobile phone you bought at Walmart to get your money back. Fortunately, if you purchased with a credit card or a debit card or placed the transaction online, Walmart may be able to locate your purchase even if you have misplaced the receipt.

However, Walmart has the right to reject your return if they cannot locate a receipt for your transaction. Bring a valid picture ID from your government when returning a mobile phone to Walmart.

How Can You Return a Cell Phone That You Bought at Walmart?

How Can You Return a Cell Phone That You Bought at Walmart

Whether you purchased your mobile phone online or at a shop, the return process is simple. However, the two payment options are similar regarding the return procedure. Walmart does not accept returns of cell phones bought online for in-store credit.

You should return it through mail to Walmart instead. To begin the return process, visit Walmart's website and either create an account or input your email and purchase number under the “Returns” tab. To return an item, go to your “Purchase History” page and click on it.

To initiate a return, choose the option next to the product. Use this feature to generate a prepaid label for mailing the item back at no cost. There is a customer service station in the front of every Walmart store where you may return your mobile phone during business hours. You must return an item with all its components and packing materials, whether you bought it online or in a physical shop.

Does Walmart Sell All Different Types of Cell Phones?

Several popular mobile phone manufacturers have products available at Walmart. In addition, Walmart sells both new and reconditioned mobile phones. Walmart's selection of mobile phones includes famous names like Apple, Samsung, Google, and LG.

How Do You Get Your Money Back after Returning a Cell Phone to Walmart?

Walmart always makes a refund to the method of payment you used initially. If you paid for your phone using a credit or debit card, you might get your money as a credit to use at Walmart or on your original card. Furthermore, Walmart will issue you a cash refund if your initial payment for the phone was a check.


Whether you purchased your phone online or in-store, you have 14 days from the date of purchase or delivery to return it to Walmart. If you want to return your phone to Walmart, you'll need to send it in with all of its accessories and in unused condition, along with the original packaging.

Doug Wein

Doug Wein is an independent consultant and coach, working with sustainability-minded businesses and professionals to help them clarify and achieve their most critical goals. He has provided strategic sustainability consulting to Fortune 500 companies across a wide array of industries, including food & agriculture, retail, manufacturing, real estate, green building, and waste & recycling. His coaching work helps clients develop leadership skills, spread bold ideas, transform organizations, and ultimately create positive change. Doug has led strategy development trainings in small teams and in groups of over 650 professionals at such premier sustainability venues as the Greenbuild Conference. Doug has led people and organizations for over fifteen years. He has an MBA from the Ross School of Business and an MS from the School of Natural Resources and Environment, having graduated from the Erb Institute for Global Sustainable Enterprise at the University of Michigan. His undergraduate degree in Psychology is from Pitzer College. When he’s not coaching, Doug is often attempting to invent new culinary sauces to delight his wife, building treehouses, or exploring the backyard with his two-year old.View Author posts