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Why Is Amazon Music Not Working? (7 Ways to Fix It!)

Amazon Music is a great way to listen to your favorite tunes, but what do you do when it stops working? In this article, we'll walk you through some reasons why amazon music is not working and troubleshooting steps to get Amazon Music up and running again.

Amazon Music is a music streaming service developed by Amazon. It offers over 45 million songs with unlimited skips, offline listening and playback across your devices.

If you're an Amazon Music subscriber and you've been having trouble streaming music or downloading songs, you're not alone. Many Amazon Music users have reported experiencing their amazon music down.

There could be several reasons why Amazon Music isn't working for you. It could be a problem with your device, a problem with your Internet connection, or a problem with the Amazon Music app itself.

The amazon music app is not working for you? Here are the most common reasons why it might be:

1: Poor internet or No Data Plan

Poor internet Wi-Fi

If you have an offline library and cannot play any of your songs or albums, try making sure you are connected to the internet before trying again. Make sure that you have good internet connectivity.

You can check this by going into Settings > Wi-Fi > See if any networks are listed there. If no networks are listed, you don't have a strong enough connection. Try turning off Wi-Fi and turning it back on again.

If this doesn't solve the problem, check for software updates on your device. Try again to see if your device is connected to the correct network. If you're still having trouble, contact your ISP for help.

2: Amazon Music Server Down

Amazon Music Server Down

If you are experiencing issues playing music from your library, there could be something wrong with your server settings. It might be due to server maintenance or any other reason, but it can be checked by logging into your social media apps and checking if there is any communication regarding the amazon music server page. If there’s a problem, you’ll have to wait until it is resolved.

3: Frozen Amazon Music App

The frozen Amazon Music App is usually caused by a third-party app that has crashed on your device and thus affected the functioning of the Amazon Music App too. If so, try uninstalling those apps one by one until the Amazon Music App starts working again.

If your Amazon Music app is frozen, here are a few things you can try to fix the issue:

a) Restart Your Device

Restarting your device is often the quickest and easiest way to fix a frozen app. If you're having trouble with Amazon Music, one thing you can try is restarting your phone. Restarting can sometimes clear up any issues causing the app to act up.

phone Power off

To restart your phone, hold the power button until you see the option to “Power off.” Once your phone is off, please wait a few seconds and turn it back on by pressing the power button again. After your phone has restarted, try opening Amazon Music and see if the issue has been resolved.

b) Force Quit the Amazon Music App

You can try to force stop the amazon music app on your phone by these steps:

Step 1: Go to the Settings menu on your device

Step 2: Select “Apps” or “Applications.”

Step 3: Find and select the Amazon Music app.

Step 4: Tap “Force Stop.”

Force Stop

Step 5: Restart your device.

Step 6: Open the Amazon Music app and try again.

4: Outdated amazon music App

amazon music app update

Another potential issue could be the Amazon Music app itself. Sometimes software updates can introduce bugs that cause problems with playback. Outdated apps can sometimes cause freezing issues, so ensure you have installed the latest Amazon Music app version.

If you're having trouble with Amazon Music, one thing you can try is updating the app.

Here are the steps:

Step 1: Go to the App Store on your iOS device and search for “Amazon Music.”

Step 2: Tap on the “Update” button next to the app.

Step 3: Once the update is finished, launch Amazon Music and see if the issue has been resolved.

5: Amazon Music app Cache full

If you have cleared the Google Play Store cache, you might have also cleared the Amazon Music cache. You can check by going to Settings > General > Storage > Manage Storage > Cache on your Android device and ensure that no cached data is present.

In the case where the amazon music app cache is full, one thing you can try is clearing your cache. Clearing the cache can help fix various problems, including loading issues and skipping songs. Here's how to clear your cache in the Amazon Music app:

Step 1: Go to the Settings

Step 2: Select

Step 3: Open the Amazon Music app.

Step 4: Tap on Storage and then tap on Clear Cache.

amazon music app Clear Cache

Step 5: Confirm that you want to clear your cache by tapping on OK.

Step 6: After following these steps, try using Amazon Music again and see if the problem has been fixed.

6: Check Internet Speed

trouble streaming Amazon Music

If you're having trouble streaming Amazon Music, the first thing you should check is your internet speed. If your internet speed is slow, it can affect the speed of the service. The app will work much better if you have a fast connection.

A slow or unreliable connection can cause problems with playback. To test your speed, you can use a free online tool like If your relationship is slower than expected, try restarting your router or contact your ISP for help.

7: Uninstall and Reinstall the App

Uninstall and Reinstall the App

You can try removing and reinstalling the app. reinstalling will allow it to install all necessary files required for the Amazon Music service to work properly on your device.

To install an app:

Step 1: Open Google Play Store.

Step 2: Search for the Amazon Music App.

Step 3: Select Install.

Update the Software on Your Device

Suppose you are sure that your iOS version is up-to-date. In that case, you can try updating to the latest version of iOS from the Apple Store by

Step 1: Going to

Step 2: Select General.

Step 3: Click on Software Update.

Step 4: Download and Install Updates from the Apple Store option on your device itself (instead of using iTunes).


The Amazon Music App is a simple, straightforward music app for iOS. It's the equivalent of Spotify in many ways, but with a few key differences. If you realize that amazon music is down, fix the issue with the solutions mentioned above.

Doug Wein

Doug Wein is an independent consultant and coach, working with sustainability-minded businesses and professionals to help them clarify and achieve their most critical goals. He has provided strategic sustainability consulting to Fortune 500 companies across a wide array of industries, including food & agriculture, retail, manufacturing, real estate, green building, and waste & recycling. His coaching work helps clients develop leadership skills, spread bold ideas, transform organizations, and ultimately create positive change. Doug has led strategy development trainings in small teams and in groups of over 650 professionals at such premier sustainability venues as the Greenbuild Conference. Doug has led people and organizations for over fifteen years. He has an MBA from the Ross School of Business and an MS from the School of Natural Resources and Environment, having graduated from the Erb Institute for Global Sustainable Enterprise at the University of Michigan. His undergraduate degree in Psychology is from Pitzer College. When he’s not coaching, Doug is often attempting to invent new culinary sauces to delight his wife, building treehouses, or exploring the backyard with his two-year old.View Author posts